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Is a product in stock?
Do you do trade price?
I am ringing to place an order.
Can I come into your shop and purchase?
I want to order a part that's not listed.
Buying FAQ’s
Do you combine the cost of postage when buying multiple items?
Yes, our website automatically calculates the cost of postage based on the total weight and size of the order.
Can you find a product for me if it’s not listed on your website?
Sure, if you can't find what your looking for just send us an email at sales@efisolutions.com.au or use the contact form at the bottom of this page.
Can I pay with bank deposit?
Yes, you sure can. Bank deposits generally take 24 hours to clear in our account and can delay your order but if you're not in a hurry, then we're perfectly fine with it. Once you’ve added the item to your cart simply select bank deposit as the payment method and our bank details will be displayed on screen, our bank details will also be on the invoice that is emailed to you. Once payment is received from you, we will get your order dispatched right away.
Can I pay with PayPal?
Yes, you sure can. We accept PayPal. Paypal payments will clear instantly (unless e-cheque is used)
Do you charge any extra fees for PayPal transactions?
No, at present we don’t charge any extra fees for PayPal transactions.
Can you declare international orders as gifts or at a low value?
No, we will not provide false information on a government document for you.
Can we request our order to be left if no one is home?
No, all our shipments require a signature on delivery, if you are not home to sign for the package the postie will leave a card and take it back to your local post office for collection. You will need to take your Photo ID into the post office along with the calling card to collect. We do this to protect our customers orders.
General FAQ’s
I have some questions in regards to a specific product, can you help me?
Please refer to the specific product page. if you still have questions please send us an email to sales@efisolutions.com.au or use the contact form at the bottom of this page.
Do you have any installation guides?
Yes, some of our products have install guides, these can be found here.
What if I buy an item and it doesn’t fit my car?
If our website says that it will fit your car, then chances are it will. If for some reason you have ordered the incorrect part, providing that the item is in its original condition and unopened then you can exchange the item. You will be responsible for postage costs unless we were at fault.
Do you offer refunds?
The only time that we will offer a refund is in the event that we’ve sold you a faulty item and we can’t replace it with a substitute.
What sort of warranty do your items have?
All of the items that we sell have a minimum of a 12 month replacement warranty when found to have a manufacture defect. If you install the part incorrectly and damage it, this is not covered.
Who pays for freight in the unlikely event of a faulty item?
We will pay for freight to and from us. You send the item back to us and we will reimburse your postage costs.
Do you have spare parts for items that you sell?
We may have spare parts for some items, however we don’t deliberately keep spare parts. Contact us and we’ll let you know whether we can help or not. If the item is under warranty and something is broken, then we will obviously rectify the situation ASAP at no cost.
Please read the above before contacting us to avoid frustration or dissapointment.
If you are chasing a part you cannot see on our website please follow the instructions above! We cannot track down parts for you without the required info found in Special orders info section above!
For Information On Orders Already Placed Have Your Order Number Ready!
Mon - Fri: 7:30AM to 4:30PM
Alternatively, please fill out the form below in order to contact us. We will respond to your questions/comments as soon as possible.